Privacy policy

Who we are

Intrasia Corporate Services Limited is registered as Company Secretary and Corporate Service Provider with the Registrar of Companies in Mauritius, and trades as start.mu. We are the controller of the personal information described in this policy.

Our principal address is The Strand 3, Beau Plan, Pamplemousses, Mauritius. General enquiries reach us at hello@start.mu, or through the form at https://start.mu/contact. Questions about personal information, and requests to exercise the rights set out below, reach our Data Protection Officer at the same address; mark them for the attention of the Data Protection Officer and they will be passed on.

What we collect through this website

The contact form asks for your name, your email address, the subject you would like to discuss and your message. Nothing else on this site asks you for personal information, and the form carries no hidden fields beyond a single anti-spam trap that is discarded.

Our host records ordinary server logs when a page is requested, including the IP address, the page and the time. These logs exist to keep the site running and secure.

What we collect during an engagement

If an enquiry becomes an engagement, the applications we prepare require documents that the authorities, banks and regulators specify. Depending on the route, this may include:

• Your name, date of birth and nationality
• Passport and national identity card details
• Residential address and proof of it
• Marital status and family composition, where dependants are included
• Evidence of income, funds or investment
• Professional history, qualifications and references
• Information required for background screening and source-of-funds checks

Why we use it, and on what basis

We use the information you give through the form to answer your enquiry and, where you ask us to, to assess which route fits. We use the information gathered during an engagement to prepare and submit applications, to correspond with the authorities, banks and professionals involved, and to keep the records our own regulators require.

Where the law of a European country applies to you, our lawful bases are these: answering your enquiry and performing our engagement are necessary for a contract or for steps taken at your request; identity, screening and record-keeping obligations are necessary for compliance with a legal obligation, including anti-money-laundering legislation; keeping our own records of advice given is necessary for our legitimate interest in defending our position; and marketing, if you ever receive any from us, rests on your consent.

Cookies, analytics and third-party requests

This site sets no cookies, stores nothing in your browser and carries no analytics, advertising or tracking of any kind. There is no consent banner because there is nothing to consent to.

It also makes no requests to anyone else. The typefaces are served from this domain rather than from a font service, and no script, image or embed is loaded from a third party. Opening a page tells nobody but us and our host that you were here.

Who else sees it

We do not sell personal information and we do not share it for anyone else's marketing.

Messages sent through the contact form are delivered to our mailbox by Resend, an email delivery service acting on our instructions. This site is hosted by Vercel, which processes the server logs described above. Both act as processors, under contract, and neither uses the information for its own purposes.

In the course of an engagement we share what is necessary with the authorities that decide your application, principally the Economic Development Board and the Passport and Immigration Office, with banks where an account is being opened, and with the lawyers, notaries and accountants working on your matter. We disclose information where a law, regulation, court order or regulatory guideline requires it, including for identity verification, background screening and the prevention of money laundering and terrorist financing.

Information that leaves Mauritius

We are a Mauritian firm and our processors are established outside Mauritius. Where information is transferred out of Mauritius, or out of the European Economic Area, we do so under the safeguards the applicable law requires, which in practice means contractual protections with the recipient and transfers limited to what the purpose needs.

How long we keep it

An enquiry that does not become an engagement is kept while we are in correspondence and for a reasonable period afterwards, then deleted.

Engagement records are kept for the period our regulatory obligations require, which for anti-money-laundering records is set by Mauritian law and runs for a number of years after the relationship ends. When a retention period expires and no legal or business purpose remains, we securely destroy or anonymise the information.

How we protect it

We apply technical and organisational measures appropriate to the sensitivity of what we hold, and access within the firm is limited to those who need it for your matter. No transmission over the internet is perfectly secure, and email in particular is not; where a document is sensitive we will agree a safer way to send it.

Your rights

You may ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong or incomplete, ask us to delete it, ask us to restrict or object to what we are doing with it, ask for it in a portable form, and withdraw any consent you have given. We will verify your identity before we act, and we will answer within the time the applicable law allows.

These rights are not absolute. Where a law requires us to keep a record, we will keep it and tell you why. There is no charge; if a request is clearly unfounded, repetitive or excessive we may charge a reasonable fee or decline it, and we will explain our reasoning.

To exercise any of these, write to hello@start.mu marked for the attention of the Data Protection Officer, use the form at https://start.mu/contact, or write to us at our principal address above. If you are not satisfied with our answer, you may complain to the Data Protection Office in Mauritius, and, if you are in Europe, to the supervisory authority where you live or work.

Marketing

We may occasionally send you writing or invitations we think will interest you, but only if you have asked to hear from us. Every such message carries a way to stop them, and stopping them has no effect on the work we do for you.

Changes to this policy

We update this policy from time to time and publish the current version here with the date it took effect. Where a change materially affects your rights, it applies only to information processed after the change. This version is dated 8 September 2026.